Store Policies

HAWYA Refund & Return Policy

At HAWYA, every piece is crafted with attention to detail and designed to meet the highest standards of quality. If you're not completely satisfied with your purchase, we're here to help.

Return Period

Customers may request a return within 14 days from the date the order is delivered.

Return Eligibility

To qualify for a return, items must:

• Be unworn, unused, and in their original condition.
• Have all original tags attached.
• Be returned in the original packaging.
• Be free from stains, odors, alterations, or signs of wear.

Proof of Purchase

A valid order number or proof of purchase is required for all return requests.

Non-Returnable Items

The following items are not eligible for return:

• Items marked as Final Sale.

Refund Process

• Once the returned item is received and passes our quality inspection, the refund will be processed.
• Refunds will be issued through the original payment method whenever possible.
• Original shipping charges are non-refundable unless the return is due to a damaged item, manufacturing defect, or an error made by HAWYA.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will review the issue and provide a suitable resolution.

Policy Notice

HAWYA reserves the right to reject any return request that does not comply with the conditions outlined in this policy.

HAWYA – Wear Your Identity.

Last updated: July 21, 2026

Hawya operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Hawya is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

HAWYA Terms of Service

By accessing and using the HAWYA website, you agree to comply with the following terms and conditions.

Products & Availability

• All products displayed on our website are subject to availability.
• We reserve the right to modify, discontinue, or limit quantities of products at any time without prior notice.

Pricing

• All prices are listed in the applicable currency displayed on the website.
• HAWYA reserves the right to correct pricing errors or update prices without prior notice.

Orders

• We reserve the right to refuse, cancel, or limit any order at our discretion.
• Customers are responsible for providing accurate billing, shipping, and contact information.

Exchanges & Returns

Exchanges and returns are governed by our Refund & Return Policy. Customers must comply with all eligibility requirements stated therein.

Intellectual Property

All content on the HAWYA website, including logos, designs, images, text, graphics, and branding materials, is the property of HAWYA and may not be copied, reproduced, or used without written permission.

Limitation of Liability

HAWYA shall not be liable for indirect, incidental, or consequential damages arising from the use of our products, services, or website.

Changes to Terms

We reserve the right to update these Terms of Service at any time. Continued use of our website constitutes acceptance of any revised terms.

Contact

For any questions regarding these Terms of Service, please contact our Customer Support team.

HAWYA – Wear Your Identity.

HAWYA Shipping Policy

We offer fast and reliable delivery within 3–5 business days. Once your order is confirmed, it will be carefully prepared and shipped to your address. Delivery times may vary slightly depending on your location.

Order Processing

• Orders are processed after payment confirmation.
• Orders are processed during business days only.
• During promotional periods and holidays, processing times may be extended.

Shipping Costs

• Shipping fees are calculated at checkout based on the delivery location.
• Customers are responsible for shipping costs unless otherwise stated.

Exchange & Return Shipping

For exchanges and returns:

• Customers are responsible for the cost of returning items.
• Shipping fees for replacement items may apply where applicable.

Shipping Exceptions

HAWYA will cover shipping costs if:

• The item received is damaged.
• An incorrect item was delivered.
• A manufacturing defect is confirmed after inspection.

Delivery Issues

If you experience delays, missing packages, or incorrect deliveries, please contact our Customer Support team for assistance.

HAWYA – Wear Your Identity.